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Post Production

  • Hi,I'm a film student looking at one of your products, Avid Media Composer 8 student subscription. What is the exact duration of support ?

    Avid Media Composer student comes with 12 months of support and then requires support renewal


  • Can I use the Blackmagic Design Intensity Shuttle USB 3.0 with any Motherboard, Operating System or PC Card that has a USB 3.0 connection ?

    Videocraft Blackmagic Intensity Shuttle USB 3.0 Compatibility Information Guide

    Blackmagic Design Intensity Shuttle USB 3.0 is very specific in its need for particular models of motherboard, USB 3.0 card and operating system. If you are unsure what motherboard, USB 3.0 card or Operating System your PC or Mac is currently running, then it most likely WILL NOT WORK. This will be due to a hardware incompatibility between the Intensity Shuttle USB 3.0 device and the USB 3.o chipset in your PC, and is not a hardware fault as such, as it can be shown that these units will work with a limited range of motherboards and USB 3.0 cards. However, even if these requirements are met, there is no guarantee that the Blackmagic Design USB 3.0 product will successfully operate in your PC.  This is not a hardware fault as such, it is a product of the limited hardware compatibility that the Blackmagic Design USB 3.0 chipset.

    Many of the chipsets that are listed in the Blackmagic Design compatibility documents are no longer available, and we have found that the replacement chipset versions have been shown to be INCOMPATIBLE. DO NOT assume that as your system is new, that it will work. If your motherboard and USB 3.0 card is not listed in the Blackmagic list of motherboards and USB 3.0 cards, it WILL NOT WORK.

    For this reason, and our experience with our clients who have unsuccessfully tried to use Blackmagic Design USB 3.0 products in their systems, we DO NOT RECOMMEND this product due to the repeated compatibility issues we have encountered. While it is possible to make it work (and we are able to successfully make it work in our test facilities), the massive choice of motherboards, USB cards and OS choices mean that it is more than likely that your PC won’t work with Blackmagic USB 3.0 cards. If you choose to purchase a Blackmagic Design USB 3.0 product we DO NOT GUARANTEE compatibility with your hardware, and Videocraft WILL NOT be held responsible for this.

    For further information on compatibility of the Blackmagic Intensity Shuttle USB 3.0 unit, please refer to the Blackmagic Design website www.blackmagicdesign.com/support

    From our experience, our very strong recommendation is to go for either PCIe or Thunderbolt  versions of this product, and both units have shown good compatibility and performance with a variety of systems.

    We have put together this information guide on Intensity Shuttle USB 3.0 to help our clients make an informed decision about this product. While we have seen it work successfully with the correctly specified hardware, we have had numerous reports from our clients that the unit will not work with their PC.

    Videocraft Recommended Alternatives to Blackmagic Design Intensity Shuttle USB 3.0

    Intensity Pro PCIe capture

    http://www.videocraft.com.au/blackmagic-intensity-pro

    Intensity Shuttle Thunderbolt

    http://www.videocraft.com.au/blackmagic-design-intensity-shuttle-thunderbolt


  • Hi, I want to purchase DaVinci Resolve. Is it a download once I buy it from you ?

    Thanks for the question. We’ll send a physical DVD Box to you which includes an SD Card with the software and an activation code.  Davinci Resolve can also be downloaded as a trial and activated using the code supplied with the physical product.


  • Which converter would you recommend for MXF to AVI file Conversion ?

    HandBrake is a video converter program intended to both rip and convert video files to work on a number of supported devices such as the Sony PXW-X180 and Sony PXWX160 camcorders. It can be downloaded here.


  • What is Media Composer Interplay Edition?

    Media Composer v7.0 Interplay Edition: Comes with all of the powerful features of Media Composer v7 with the added benefit of connectivity to Interplay Environments such as Interplay Production, Interplay Central and Interplay Sphere.

    Interplay Production: Production asset management that lets producers, editors, assistants, and reviewers collaborate in real-time while non-creative tasks are orchestrated in the background

    Interplay Central: Web-based tools with customizable, role-based layouts that enable users and unify media production

    Interplay Sphere: Real-time production everywhere with facility connected editing and transparent uploading


  • What is a Dongle License?

    A Dongle License is a USB Key that contains your Avid License .

    As long as you have it plugged into the PC or MAC that you wish to run Media Composer on, it will allow the application to run.

    A Dongle License is very easy to move between computers without the need for activation and deactivation making it the obvious choice for users that need to move between computers.

    Please Note: Only one computer can be used at a time.


  • I have upgraded to Media Composer 7.0, how do I update my dongle?


  • What laptop would you recommend using with the Blackmagic Pocket Ultrascope?

    Blackmagic are currently testing  several new laptops for use with the Pocket Ultrascope.  The following laptops have been verified by end-users to work with their USB 3.0 products:

    • Alienware M18x r2
    • ASUS G75VW
    • ASUS G74SX
    • ASUS G55VW
    • ASUS G53SW
    • ASUS K75
    • ASUS N56VZ
    • Lenovo P580-308725U
    • Lenovo W520
    • Lenovo T420
    • HP ProBook 4740S
    • Dell Precision M6600
    • Dell Precision M4600
    • MSI GT683 DXR
    • MSI FX720
    • MSI GS627 Core2 Quad Q9000
    • Acer 5755G i7-2670QM
    • Samsung RC512
    • Samsung SF411
    • Toshiba Satellite P775-S7215
    • Custom built - Clevo P170EM, HM77 Express Chipset, i7 Quad Core Mobile Processor, GeForce GTX 680M

  • Can the Teranex Express be used for standards conversion or image adjustment when connected to a NLE via thunderbolt?

    The Teranex Express can be used to convert and capture footage to an NLE over Thunderbolt. Blackmagic have more info here: http://www.blackmagicdesign.com/products/teranex/workflow/ 


  • Media Composer Plug-ins and Options

    Click here to expand your creativity and capabilities and visit the Avid website for a full list of Media Composer plug-ins

    Get the looks you want and the workflows you need. Expand your Avid editing/finishing capabilities with these AVX/RTAS/AudioSuite plug-ins and software options created by some of the most respected companies in the industry.

    These plug-ins and options work with Media Composer, Symphony, NewsCutter, and Avid DS (except where noted)


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