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Rental Application FAQS Sydney

  • How do I make payment for my rental?

    Our payment terms are strictly C.O.D on collection of the equipment or prior to. We do not accept cash payments for first time hirers. A credit card or EFTPOS payment must be made for the first time hirers.

    We do not accept credit card details over the telephone. If the cardholder will not present to sign the credit card receipt in person, we can send a credit card authority form, which must be filled in and signed by the card holder, and faxed or scanned and emailed back to us.

    Alternatively you can pay by EFT into the Videocraft account at least 24 hours prior to the collection of your order of rental equipment. EFT payments typically take 24 hours or more to process and we will not release the equipment unless the funds have appeared in our account. Once you have made an EFT payment, please email a remittance or online receipt to one of the following email addresses:

    Melbourne: rentals@videocraft.com.au

    Sydney: sydney.rentals@videocraft.com.au

    Canberra: canberra.rentals@videocraft.com.au

  • What is a rental contract?

    A rental contract must be signed before any equipment leaves our store. Regardless of whether you or your representative collects the gear, or if a courier is arranged, this must be completed. If you are not collecting the equipment in person, we can Fax or Email you a copy to sign, and it must be returned signed before the gear leaves our store.

    When you or your authorised representative signs our rental contract, you are entering a legal agreement to agree to the terms and conditions on our rental contract. Our rental terms and conditions can be found on the back of the rental contract, on our website here: https://www.videocraft.com.au/page/terms__conditions.html or we can email you a copy if you like. Please take the time to familiarise yourself with these terms and conditions before you sign the contract.

  • I need my rental gear delivered. How do I go about this?
    Provided you have rented from us before, and you have made payment, we can organize a courier to deliver your equipment. Delivery fees will be added to your rental charge. The price varies according to how many items we are sending, where it is going, and how quickly you want it. Although our courier service is generally reliable, we cannot promise a delivery time and if you require urgent delivery of your equipment, you are better to arrange this yourself.

  • Can I get my rental gear delivered if this is my first time
    If you are a first time hirer you must still fill in a rental application form, then come in to Videocraft to provide ID, or scan and email it as per the section on identification above. Once we are happy with this, and you have made your payment, we can send your gear wherever you like.

  • Can I walk in to Videocraft office, fill out a rental application form, and hire on the same day?
    No. We do not accept walk-ins, you are most welcome to come in to enquire, and look at our gear, but we won’t be able to hire out equipment to you on the same day. Our insurance company requires all rental customers to fill in the form online and submit it, and we require at least 24 hours to process the application form before we will rent gear to you.