- Tripods & Grip
Recording & Media
- Post Production
Our payment terms are strictly C.O.D on collection of the equipment or prior to. We do not accept cash payments for first time hirers. A credit card or EFTPOS payment must be made for the first time hirers.
We do not accept credit card details over the telephone. If the cardholder will not present to sign the credit card receipt in person, we can send a credit card authority form, which must be filled in and signed by the card holder, and faxed or scanned and emailed back to us.
Alternatively you can pay by EFT into the Videocraft account at least 24 hours prior to the collection of your order of rental equipment. EFT payments typically take 24 hours or more to process and we will not release the equipment unless the funds have appeared in our account. Once you have made an EFT payment, please email a remittance or online receipt to one of the following email addresses:
A rental contract must be signed before any equipment leaves our store. Regardless of whether you or your representative collects the gear, or if a courier is arranged, this must be completed. If you are not collecting the equipment in person, we can Fax or Email you a copy to sign, and it must be returned signed before the gear leaves our store.
When you or your authorised representative signs our rental contract, you are entering a legal agreement to agree to the terms and conditions on our rental contract. Our rental terms and conditions can be found on the back of the rental contract, on our website here: https://www.videocraft.com.au/page/terms__conditions.html or we can email you a copy if you like. Please take the time to familiarise yourself with these terms and conditions before you sign the contract.