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Videocraft Closes for Christmas and New Year Break



We will be taking a short break over the holiday period. All offices will be closing at 12pm on Tuesday 24th December 2019 and return to normal operating hours on Thursday 2nd January 2020.

All online orders placed after 12pm on Friday 20th December will not begin processing until Thursday 2nd January 2020.


For all new and existing online orders placed in our last fully operational week from Monday 16th to 12 pm on Friday 20th, for items in stock or partially in stock we will aim to process these orders prior to our Christmas closure. If your order has been shipped or is available to be picked up in-store we will provide you with these details via email. 


You can always make a note on your order to have a 2020 delivery to avoid courier congestion. 


We’ve been in the game for a while and we love Christmas. But if there’s one thing we’ve learned over the years, it’s that deliveries have a tendency to be delayed during the festive season. We will always do our best to get your order out the door as quick as we can, but once it’s left the building, we rely on Australia Post or a variety of couriers and carriers to get it to you on time.


Here’s what you can do to avoid disappointment this Christmas:

 

  • Let us know if your order is urgent
  • Pick up your order from the store rather than relying on a courier or postal service
  • Get your orders in early to allow for delivery delays 
  • Ensure you provide clear and correct delivery details
  • Make sure someone will be at the provided delivery address to receive the goods
  • Keep an eye on the tracking details we’ll send you via email when your order has been despatched

If you do experience any delays immediately contact the courier or postal company your parcel is sent via so you have the best chance of receiving your expected delivery timeframe. If you selected Australia Post you can lodge an enquiry directly with Australia Post: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Videocraft would like to take this opportunity to wish you and your family a Happy and Safe Christmas and New Year.



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