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Privacy Policy

Videocraft Australia Pty Ltd and Videocraft Equipment Pty Ltd (Videocraft) respect your privacy and we are committed to protecting your privacy in compliance with Australian privacy laws.

We only collect information which is required to enable you to trade with us either in store or on line.  Based on the information received, Videocraft may forward you information on events, special offers or product information from time to time, unless you have advised us that you do not wish to receive such information. Your personal information is for Videocraft use only and will not be sold, traded or disclosed in any way to third parties, unless Videocraft is required to do so by government or legal authorities holding the appropriate search warrants.Your personal information is not required to browse our website. 

 Information is only collected by your request and is recorded when:

  • You register to subscribe to our newsletter and agree to receive updates on product information and events;
  • You apply to hire equipment from us and complete the Videocraft rental application form;
  • You trade with us in store;
  • You place an online order with us.  

All information collected by us via online transactions including credit card details is secured via encrypted pages with our merchant service provider and this information is not available to us.   As an extra measure of security, all online transactions are followed up via telephone by a member of our staff to verify customer details. All personal information collected by Videocraft is stored on a secure server and is only available to relevant authorised staff under strict controls and procedures.  Whilst every precaution is taken by Videocraft to secure our servers and data, we cannot be held responsible for unauthorised, illegal access by hackers.

If you have any enquiries relating to this policy or if you wish to view or update information held by Videocraft, please contact us at:

Videocraft Australia Pty. Ltd.,
148 Highbury Road,
Burwood, Vic, 3125
Phone 03 9888 8511

Or email marketing@videocraft.com.au