Shipping policy

What Shipping Option Should You Select?

The fastest way to receive your order from Videocraft is Click & Collect, available at our Melbourne (Burwood) and Sydney (Artarmon) stores.

Alternatively, we offer multiple shipping options:

Shipping Methods & Estimated Delivery Times

• Australia Post Express Shipping – 1–2 business days within the same state, 1–3 business days interstate.
• Australia Post Regular Shipping – 2–4 business days within the same state, 3–6 business days interstate.
• StarTrack Express – 2–7 business days, depending on location.
• StarTrack Premium – Next business day between capital cities and major metro areas.
• Local On-Demand Delivery (Small Orders Only) – Same-day delivery within Melbourne & Sydney metro areas using Uber and Yello.

Shipping Cut-Off Time: Orders placed before 2 PM will typically be processed and dispatched the same day.

Please note: **We ship orders as a single shipment. If your order contains items with different availability, your order will be held until all items are ready to be shipped together.** Keep this in mind when placing your order. If this is an issue, please contact us at websales@videocraft.com.au to arrange for alternative shipping options.. 

Delivery Details

• Customers will receive courier details and a tracking number.
• All deliveries require a signature upon arrival.
• Ensure someone is available during business hours to receive the order.
• Shipping insurance is included in the Order Processing Charge at checkout.

Pickup In-Store

• Available at our Melbourne (Burwood) and Sydney (Artarmon) stores.
• Wait for an email confirmation before collecting your order.
• Orders are usually ready within 1–2 business days.
• Bring a copy of your order confirmation and proof of identity.
• For urgent pickups, contact us before arriving:
  Melbourne: websales@videocraft.com.au or (03) 9273 7500
  Sydney: websales@videocraft.com.au or (02) 9462 8600