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Delivery & Freight

Customer satisfaction is very important to us. Please ensure that the equipment you order online suits your production requirements. If you are unsure or need some advice, please call or email a member of our sales team who will be happy to help you out with any questions you may have. A quick phone call or email can avoid unnecessary returns and delays in getting the right equipment for your application.

In-Store Pickup – Please note that In-Store pickups are available from our Melbourne (Burwood) and Sydney (Artarmon) Offices. Please wait for an email notification that your order is ready to collect before coming into the store. Orders are usually ready to collect within 2 business days, unless prior arrangements are made. If your order is not in stock at the time of purchase, a member of our sales team will contact you with an estimated collection time. Please bring with you confirmation of identity when picking up your order. For urgent orders, please contact websales@videocraft.com.au or call 03 9888 8511 prior to completing the order.   

Delivery – Please expect delivery of interstate orders within 2-3 working days. Local (Syd/Melb only) deliveries ship within 24 hours if in stock and received prior to 12pm. Delivery estimates are usually correct at the time of confirmation, however instances out of our control such as courier and supply delays can affect the delivery time. We will contact you in such an event.

If your order is not in stock at time of purchase, a member of our sales team will contact you with an estimated delivery time. If courier is selected as a delivery option, please ensure the delivery address is occupied during business hours for receipt of goods as a signature will be required by our courier. Interstate customers will be provided with Courier details and consignment numbers to track the delivery of their order.

DESTINATION
ESTIMATED DELIVERY TIME
   
NSW/ACT/Victoria  
Australia Post (Standard) - Up to 10kg 2 - 4 Days
Australia Post (Express) - Up to 10kg 1 - 2 Days
Direct Freight - Country NSW/Victoria - 3 to 20kg 1 - 3 Days
   
QLD/SA  
Australia Post (Standard) - Up to 10kg 3 - 5 Days
Australia Post (Express) - Up to 10kg 1 - 3 Days
Direct Freight - Capital Cities - 3 to 20kg 1 - 3 Days
Direct Freight - Country QLD/SA - 3 to 20kg 2 - 7 Days
   
WA/NT/TAS  
Australia Post (Standard) - Up to 10kg 4 - 9 Days
Australia Post (Express) - Up to 10kg 1 - 3 Days
Direct Freight - Capital Cities - 3 to 20kg 5 - 7 Days
Direct Freight - Country WA/NT - 3 to 20kg 5 - 10 Days


A member of our sales team will contact you should your delivery fee exceed the above charges.

For an accurate ETA of your delivery please contact  websales@videocraft.com.au


*Goods will not be delivered to a Post Office Box Address unless by special arrangement.


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