• MELBOURNE 03 9888 8511
  • SYDNEY 02 9436 3050
  • CANBERRA 02 6241 2122
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Delivery & Freight

Customer satisfaction is very important to us. Please ensure that the equipment you order on line suits your production requirements. If you are unsure or need some advice, please call or email a member of our sales team who will be happy to help you out with any questions you may have. A quick phone call or email can avoid unnecessary returns and delays in getting the right equipment for your application.

In-Store Pickup – Please note that in-store pickup is available as an option during checkout in our Melbourne office only, and not in Sydney or Canberra. If your order is not in stock at the time of purchase, a member of our sales team will contact you with an estimated collection time. Please note that online orders will be processed 24 hours after the order has been placed. Delivery estimates do not include the 24 hour processing window.

Delivery – Please expect delivery of interstate orders within 2-3 working days. Local (Syd/Melb only) deliveries ship same day if in stock and received prior to 12pm.

If your order is not in stock at time of purchase, a member of our sales team will contact you with an estimated delivery time. Please ensure the delivery address is occupied during business hours for receipt of goods as a signature will be required by our courier. Interstate customers will be provided with Courier details and consignment numbers to track the delivery of their order.

 

Destination Estimated Delivery Time Estimated Cost
NSW/ACT/Victoria    
Australia Post - (Express Post) - Up to 3kg Next Day*
If the item is in stock at the time of order placement 
$16.00
Toll Fast - Local Courier (Melbourne/Sydney) - Up to 20kg Same Day
If the item is in stock at the time of order placement  
$22.50
Direct Freight - Country NSW/Victoria - Up to 20kg 1-3 Days $25.00
QLD/SA    
Australia Post - (Express Post) - Up to 3kg Next Day*
If the item is in stock at the time of order placement 
$16
Direct Freight - Capital Cities - Up to 20kg 1-3 Days $25.00
Direct Freight - Country QLD/SA - Up to 20kg 2-7 Days $35.00
WA/NT/TAS    
Australia Post - (Express Post) - Up to 3kg

Next Day*
If the item is in stock at the time of order placement  

$16
Direct Freight - Capital Cities - Up to 20kg 5-7 Days $30.00
Direct Freight - Country WA/NT - Up to 20kg 5-10 Days $40.00

 


A member of our sales team will contact you should your delivery fee exceed the above charges.

For an accurate ETA of your delivery please contact websales@videocraft.com.au

*Goods will not be delivered to a Post Office Box Address unless by special arrangement.