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Terms of service

TERMS AND CONDITIONS

1. Definitions

(a) Company: Refers to Videocraft Australia Pty Ltd (ACN 065 480 579) of 148 Highbury Road, Burwood, VIC 3125, or Videocraft Equipment Pty Ltd (ACN 097 262 176) of Unit 20, 39 Herbert Street, St Leonards, NSW 2065, or any related body corporate of either entity.

(b) Customer: The individual or entity hiring or purchasing the Equipment from the Company, including all persons acting on behalf of or under the instructions of the Customer.

(c) Equipment: The items listed in the contract or invoice.

(d) Hire Charge: The fee specified for the hire of the Equipment, inclusive of applicable taxes and duties.

(e) Purchase Price: The price for the sale of the Equipment, inclusive of applicable taxes and duties.

(f) Term: The rental or contractual period as specified in the invoice or contract.

2. Terms and Conditions

The Equipment is hired or sold strictly under these terms and conditions. Any modifications proposed by the Customer are not valid unless expressly agreed upon in writing by the Company.

3. Hire of Equipment

  • The Company hires out Equipment for the specified Term, and the Customer agrees to pay the Hire Charge.
  • The Hire Charge must be paid in full before the Equipment is removed from the Company's premises unless the Customer has an approved account (30-day payment terms apply).
  • In case of hire cancellation, the Company may charge a cancellation fee of 50% of the Hire Charge.

4. Sale of Equipment

  • The Company sells Equipment to the Customer at the Purchase Price, which must be paid in full before removal from Company premises, unless the Customer has an approved account (30-day payment terms apply).
  • The Company endeavors to keep pricing accurate but reserves the right to correct any errors, including underpricing.
  • If a product is mistakenly listed at an incorrect price, the Company reserves the right to cancel orders and issue refunds for any overcharged amount.
  • In-store pickups are available at Melbourne (Burwood) and Sydney (St. Leonards) locations; Customers should wait for confirmation before collecting.
  • High-value online orders may require additional identity verification before dispatch.

Required documents for verification:

  1. A valid Australian Driver’s License matching the delivery address.
  2. A recent utility bill (within the last three months) matching the order details.
  3. A copy of the front and back of the credit card used for payment.

Documents can be sent to sales@videocraft.com.au or faxed to 03 9273 7500.

5. Returns and Refund Policy

When Returns Are NOT Accepted:

Under Australian Consumer Law, returns are not accepted for:

  • Change of mind
  • Incorrectly ordered products
  • Finding a cheaper price elsewhere
  • Awareness of stock availability before purchase
  • Cash flow management
  • Products with known defects disclosed before purchase
  • Products damaged due to misuse
  • Normal wear and tear

The Company reserves the right to provide a remedy at its discretion. A restocking fee of up to 30% may apply for returned goods in resellable condition.

Change-of-Mind Refunds:

  • Not applicable to sales, laybys, deposits, reserved or pre-ordered stock after 7 days.

6. Obligations of the Customer

For hire agreements and unpaid purchase agreements, the Customer must:

  • Keep the Company informed of the Equipment’s location.
  • Not take the Equipment outside Australia without written permission.
  • Not use the Equipment for hazardous or abnormal assignments.
  • Ensure safety and security of the Equipment.
  • Return hired Equipment in good working order at the end of the Term.
  • Not modify or attempt repairs on the Equipment.
  • Ensure that only experienced personnel operate the Equipment.

7. Title and Ownership

For Sales:

  • Ownership remains with the Company until full payment is received.
  • Until payment is completed, the Customer holds the Equipment as a bailee and must store it securely.

For Hires:

  • The Equipment remains the property of the Company.
  • The Customer must not sub-hire, pledge, or alter the Equipment.

In case of default or insolvency, the Company may reclaim the Equipment and recover associated costs.

8. Personal Property Securities Act 2009 (PPSA)

  • The Company retains a security interest in the Equipment until full payment is made.
  • The Customer waives rights under various PPSA sections concerning notification and disposal of secured property.
  • The Company may register a financing statement under PPSA, and the Customer must cover associated costs.

9. Equipment Condition and Risk

  • The Customer acknowledges receiving the Equipment in good working order.
  • The Company is not responsible for incompatibility issues with third-party equipment.
  • A 10% surcharge applies for the return of dirty or improperly packaged hired Equipment.
  • The Customer is responsible for the safekeeping of the Equipment and must pay for any damage or loss.
  • Insurance coverage is available for an additional 10% of the Hire Charge but does not cover specific exclusions (e.g., theft from an unlocked vehicle, misuse, mechanical breakdown).

10. Warranties and Liability

  • The Company makes no guarantees about Equipment suitability for any particular purpose.
  • Liability for breach of warranty is limited to repair, replacement, or refund.
  • The Company is not liable for indirect or consequential losses.
  • Defective Equipment must be reported immediately and may be repaired or replaced at the Company’s discretion.

11. Gift Vouchers

  • Redeemable in Videocraft stores and at www.videocraft.com.au.
  • Not exchangeable for cash.
  • Partially redeemable; remaining balance stays on the voucher.
  • Valid for three years from the issue date.
  • Lost or stolen vouchers can only be replaced with proof of purchase.

12. Termination

The Company may terminate agreements if the Customer:

  • Fails to make timely payments.
  • Breaches contract terms.
  • Enters insolvency or bankruptcy.

Upon termination, the Customer must immediately return the Equipment. The Company reserves the right to reclaim Equipment without liability for trespassing or damages.

13. Authority

Anyone signing this agreement on behalf of the Customer confirms they have full authority to do so.

14. Governing Law

This agreement is governed by the laws of Victoria, Australia. Both parties submit to the jurisdiction of Victorian courts.

Contact Information

Melbourne Showroom:
Videocraft Australia Pty Ltd
ABN 79 065 480 579
148 Highbury Road, Burwood VIC 3125
Phone: +61 3 9273 7500
Fax: +61 3 9888 8522

Sydney Showroom:
Videocraft Equipment Pty Ltd
ABN 92 097 262 176
Unit 20, 39 Herbert Street, St Leonards, NSW 2065
Phone: +61 2 9462 8600
Fax: +61 2 9436 2959

Email: sales@videocraft.com.au

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